Customer Care
For anyone who has shopped with us before, they will tell you that we do all in our power to make sure you as the customer will be satisfied. But like all business’s we do have rules.
- We try our utmost to ensure you as the customer are happy.
- Underwear cannot be exchanged under any circumstances due to health & hygiene regulations.
The information below details our Order, Delivery and Returns policy
How to Order
Ordering with us is totally safe & secure. Once you have chosen an item to buy simply click on the ‘buy now’ button. Keep adding items until you have finished shopping and then click on the ‘view basket’ button to review your purchases and make any alterations. If you have a discount code to enter, do so now. Then click on ‘checkout’ where you will be asked for your payment information.
If you would like more images of the products we stock or have any queries about colours and product availability please do not hesitate to contact us. Email:sales@plussizeladies.co.uk or ring in shop hours 10am-5pm Monday – Saturday. 01984 631167
Delivery
UK Orders
We offer free standard delivery on all orders over £100 – please choose this option at checkout if your order qualifies
There is a flat postage charge of £3.95 for standard delivery within the UK no matter how many items you order. Delivery is normally made within 4 – 7 days for mainland UK. Please remember that most orders require a signature on receipt.
*We will make every effort to ensure your order reaches you within the above times but there may be times when this is not possible due to circumstances beyond our control.
International Orders
We are pleased to accept orders from Europe & the USA but unfortunately we are restricted to delivering only to these areas at present.
Deliveries made outside of the UK are carried out by Royal Mail or Parcelforce.
If your order is to the value of £30 or under, the shipping cost is £7.95 per order to Europe and £9.95 per order to the US or Canada.
If you wish to order goods over & above £30 in value, please contact us for a quote. Charges will be made based on the country of destination and the weight of your parcel.
Shipments made outside of the UK may be subject to import duties and taxes. These are the responsibility of the recipient. For further information, please contact your local customs office.
International delivery is normally made within 2 weeks but please note this is a guide and delivery can take longer depending on factors such as local customs offices. Please contact us if you are waiting for a parcel and would like to check its progress.
Next Day Delivery
Next day delivery is normally available within the UK only if your order is placed by 11am the previous day. If there are any problems with your delivery we will contact you as soon as we become aware of them. Next day delivery within the UK is £7.50 per order. 'Next day deliveries are made on weekdays only. If you place your order on a Friday or over the weekend it will be dispatched on the following Monday.
Please note we cannot accept next day deliveries to addresses with postcodes that start with the following or for countries outside of the UK.
AB, BT, HS, IV, KA27, 28, KW, GY, HS, IM, IV, JE, KY, PH, PA, TR21,22,23,24 & 25, ZE, DD, FK19, 20, 21
Returns
If you are not completely satisfied with your goods you may return them unused and in the original condition (tags attached) within 7 days of the invoice date. Please state if you require a refund or an exchange. No refund can be given if goods are returned after this 7day period. We regret that we cannot refund postage costs unless the item you are returning is faulty. Please note that you are responsible for any items sent back to us until they are received by us. For this reason we recommend you use an insured method such as recorded delivery to return items.
Returns Address is:
Country Matters
35 Swain St
Watchet
Somerset
TA23 0AE
Do please be reassured we are Data Protection Registered & will not give your details to any other party. |
